Healthcare in the US is ranked lower than those from other developed countries. Affordability is still a great issue.
Background: Healthcare reform initiated by the government and the private sector is emphasizing patient satisfaction, outcome and cost. This will lead to “Pay for Performance or Pay for Value.” Hence each hospital or a physician practice needs to have a policy to measure patient outcome, patient satisfaction (patient’s experience) and cost through appropriate practice guidelines. We are crafting a policy to help achieve this as well as creating a user-friendly questionnaire.
Objective: The aim of this policy is to improve the quality of care, improve patient satisfaction, reduce cost and simultaneously improve provider morale and reduce stress.
- Each and every patient to fill out a questionnaire upon discharge. If the patient stays in the hospital for longer than 1 week, the patient is to fill out a simplified questionnaire once a week.
- The patient or family member can fill out the questionnaire on “hard copy” or online.
- The patient satisfaction scores will be shared with the providers once in a quarter.