We Award Compassionate Care

“Generous with his hugs, time and treasure.”

The vision and mission of the family stores is to make people feel great. Jack has emphasized this mission throughout his career in the stores and in his books. In 2003, Jack Mitchell launched a “second career” as a speaker and author. His first book, Hug Your Customers: The Proven Way to Personalize Sales and Achieve Astounding Results, was a Wall Street Journal best seller and received rave reviews in the New York Times. In addition, it was endorsed by Warren Buffet on the cover. In April, 2015, a revised and updated version of Hug Your Customers was released. In 2008, Jack published his second book, Hug Your People: The Proven Way to Hire, Inspire, and Recognize Your Employees to Achieve Remarkable Results where he illustrates a business blueprint to personalize relationships to drive success and achieve greater satisfaction at work. In 2018, Jack published his third book, Selling the Hug Your Customers Way: The Proven Process for Becoming a Passionate and Successful Salesperson for Life which illustrates how to apply the proven principles of Hug Your Customers to refine selling techniques, boost sales and keep customers coming back for more.

“A lifelong exemplar of courage and compassion; he walks the talk.”

Over the course of Dr. K. J. Lee’s 50-year career as an otolaryngologist, in addition to delivering first rate medical and surgical care for his patients, the hallmark of his practice has been care rendered with compassion. He firmly believes that compassion is not only morally and ethically required in medical care, but that it also brings forth better medical outcomes for patients. He founded "The Patient Is U" – TPIU – to promote treating patients the way you would want to be treated. TPIU’s motto is: “Skills to treat, heart to care, at a sensible cost.”

“Compassion forged from experience.”

Robin Kanarek is the President of the Kanarek Family Foundation, a non-profit, 501(c)(3) organization founded with her husband, Joseph, in 2006. The foundation’s mission is to improve the quality of life for those affected by cancer and other life-threatening conditions through the promotion, education, and integration of palliative care into all aspects of health care. Through innovative and collaborative projects at Fairfield University School of Nursing in Fairfield, CT, Memorial Sloan Kettering Cancer Center in New York City, and the George Washington University for Spirituality and Health, the Kanarek Family Foundation focuses on educating the public and healthcare professionals to the many benefits of early integration of palliative care.

“Makes compassion happen.”

Gary Havican serves as the president of MidState Medical Center, The Hospital of Central Connecticut’s New Britain and Bradley Memorial Campuses, and Hunters Ambulance Service, and is also senior vice president of Hartford HealthCare (HHC). He leads three acute care hospitals, a large commercial ambulance service, and a comprehensive cancer center. Before being appointed president of the Central Region, he was the regional vice president of operations. Mr. Havican is the recipient of the American College of Healthcare Executives Leadership Award, the 2021 “Lifetime Achievement/C-Suite” Award from the Hartford Business Journal, and has received numerous other awards for professional contributions and community service.

“All the doctors and staff practice the principles of TPIU.”

“Putting people first creates quality health care.”

Dr. Susan B. Frampton is the President of Planetree International, a mission-driven non-profit setting the global standard for person-centered excellence across the continuum of care. Dr. Frampton, a medical anthropologist, has authored numerous publications, including three editions of Putting Patients First. She is an elected member of the International Academy of Quality and Safety, and a member of the board of the National Quality Forum. Dr. Frampton is an advisor to person-centered care organizations and initiatives in Europe, Latin America, Canada, and the Middle East, and speaks internationally on consumer trends in healthcare, and connections between quality, safety, and person-centered approaches to care.

“Models care with compassion for patients, staff and colleagues.”

Dr. Cavallo graduated with honors from Georgetown University with a bachelor of science degree in Biology. She earned her doctorate of medicine from the University of Pittsburgh School of Medicine. Dr. Cavallo then received General Surgery residency training and a post-doctorate research fellowship at Washington University in Saint Louis School of Medicine. She completed her Urology residency training at the Icahn School of Medicine at Mount Sinai in New York, and her fellowship training in Male Genitourinary Reconstructive Surgery at Lahey Hospital and Medical Center in Massachusetts. Dr. Cavallo was recruited to join the faculty at Yale School of Medicine with a joint appointment at Yale New Haven Hospital and the West Haven Veterans' Affairs Medical Center in 2019, where she currently serves as Director of Male Genitourinary Reconstructive Surgery. Dr. Cavallo is the first fellowship-trained male genitourinary reconstructive urologist in Connecticut.

“Brings mentorship and understanding to her faculty and students.”

Nancy J. Brown, M.D. is the Jean and David W. Wallace Dean of Yale School of Medicine and the C.N.H. Long professor of Internal Medicine. A graduate of Yale College and Harvard Medical School. Throughout her career, Dr. Brown has worked to promote the development of physician-scientists. From 2006-2010, she served as the Associate Dean for Clinical and Translational Scientist Development and established an institutional infrastructure to support physician-scientists in the transition to independence. From 2010 to 2020, Dr. Brown served as chair of the Vanderbilt Department of Medicine and physician-in-chief of Vanderbilt University Hospital. Her research has been recognized by the American Heart Association (Harriet Dustan Award), the E.K. Frey-E. Werle Foundation, the American Society of Hypertension and the American Federation for Clinical Research. Dr. Brown is a fellow in the American Association for the Advancement of Science and a member of the American Society for Clinical Investigation, the American Association of Physicians, the National Academy of Medicine, and the American Academy of Arts and Sciences.

Rosa DeLauro is the Congresswoman from Connecticut’s Third Congressional District, which stretches from the Long Island Sound and New Haven, to the Naugatuck Valley and Waterbury. Rosa serves as Ranking Member of the House Appropriations Committee and sits on the Democratic Steering and Policy Committee, and she is the Ranking Member of the Labor, Health and Human Services, and Education Appropriations Subcommittee, where she oversees our nation’s investments in education, health, and employment.

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Advanced Family & Cosmetic Dentistry Middletown, CT
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Dr. Pavlakis is naturally a TPIU Compassionate Care Provider.
He is friendly, attentive and listens to his patients, and shows true compassion for his patients and staff.
Dr. Pavlakis is an expert in his field and clearly has The Knowledge to Treat and the Heart to Care.

Within 2 hours of a grateful father posting what he called a Public Service Announcement (PSA) about this wonderful physician who had cared for his young daughter at the Hartford Healthcare Urgent Care Center in Stamford, CT, over 160 others responded, many with their own accounts detailing his compassionate care of them or a family member. That countless other people responded by sharing their own stories of medical encounters with Dr. Gomez speaks volumes. It takes someone very special to inspire so many people to “put pen to paper” on someone else’s account, making him very worthy of recognition by TPIU.

This prestigious award is bestowed upon a group of healthcare providers who exemplify “do unto others what you want others to do unto you” from the moment the patient makes the phone call and throughout the patient’s journey and experience with this group of providers. We salute you.”